Shipping policy

We are committed to delivering your orders promptly and securely. Please review our shipping guidelines below:

  • Processing Time: Orders are processed within 2-4 weeks after payment is received. You will receive a confirmation email with tracking information once your order has been shipped.

  • Shipping Methods & Costs:  All orders are shipped via Royal Mail. Shipping costs are calculated at checkout based on the weight and destination of your order.

  • Delivery Times: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are provided at checkout but are not guaranteed.

  • International Shipping: We ship internationally to selected countries. Please note that customers are responsible for any customs duties, taxes, or fees that may apply.

  • Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can track your package through the carrier's website.

  • Shipping Delays: While we strive to meet all delivery estimates, please be aware that unforeseen circumstances, such as weather or carrier delays, may affect your delivery time.

  • Incorrect Shipping Information: Please double-check your shipping address before placing an order. We are not responsible for orders shipped to an incorrect address provided by the customer.

  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

For any questions or concerns regarding your shipment, please contact us at lunabookishflame@gmail.com.